Privacy Policy
Your privacy is fundamental to our business. Learn how designlift collects, uses, and protects your personal information.
Last updated: December 2024
Effective Date: December 15, 2024
Our Commitment to Your Privacy
At designlift - Professional Web Design Agency Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We operate under strict UK data protection regulations, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. Your trust is essential to our business relationships, and we take our responsibility for handling your personal data seriously.
Key Privacy Principles
- • Data minimization: We only collect what's necessary
- • Purpose limitation: Clear, specific purposes for data collection
- • Transparency: Clear communication about data practices
- • Security: Industry-standard security measures
Information We Collect
We collect different types of information to provide and improve our services to you.
Personal Information
- • Name and contact details
- • Email address
- • Phone number
- • Company information
- • Billing and payment details
Usage Data
- • Website browsing behavior
- • Pages visited and time spent
- • Device information
- • Browser type and version
- • IP address and location
Cookies & Tracking
- • Session and persistent cookies
- • Analytics data
- • Marketing preferences
- • Website performance metrics
- • User experience improvements
How We Collect Information
Direct Collection
We collect information directly from you when you:
- • Fill out contact forms or request quotes
- • Subscribe to our newsletter
- • Engage with our social media
- • Contact us via phone or email
- • Participate in surveys or feedback
Automatic Collection
We automatically collect certain information when you:
- • Visit our website
- • Use our web applications
- • Interact with our content
- • Download resources or materials
- • Access client portals
How We Use Your Information
We use your information for specific, legitimate purposes that enhance your experience with our services.
Service Delivery
Providing web design, development, and digital marketing services as requested
Communication
Responding to inquiries, providing project updates, and customer support
Business Improvement
Analyzing usage patterns to improve our services and user experience
Marketing
Sending newsletters, promotional materials, and service updates (with consent)
Detailed Use Cases
Project Management & Client Services
We use your contact information and project details to manage your web design projects, communicate about milestones, deliver final products, and provide ongoing support and maintenance services.
Legal Compliance & Documentation
We maintain records for legal compliance, tax purposes, contractual obligations, and to protect our legitimate business interests, including dispute resolution and fraud prevention.
Quality Assurance & Security
Your information helps us monitor website performance, detect security threats, prevent fraud, and ensure the integrity and availability of our services to all users.
Information Sharing & Disclosure
We understand the importance of keeping your personal information secure. We do not sell, trade, or rent your personal data to third parties for their marketing purposes.
Service Providers
We work with trusted third-party service providers who help us operate our business, such as web hosting, payment processing, and email services. These providers are contractually bound to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate notice and protection measures.
Important Notice
We never sell your personal information to third parties for their marketing purposes. Any data sharing is strictly limited to the purposes outlined in this policy and is subject to strict confidentiality agreements.
- • All third-party service providers are vetted for security compliance
- • Data processing agreements are in place for all external partners
- • We regularly audit our data sharing practices
Your Privacy Rights
You have important rights regarding your personal data under UK and EU data protection laws.
Right to Access
You have the right to request access to the personal data we hold about you, including details about how we use it.
Right to Rectification
You can request correction of inaccurate or incomplete personal data that we hold about you.
Right to Erasure
You can request deletion of your personal data in certain circumstances, also known as the "right to be forgotten."
Right to Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You can object to processing of your personal data for direct marketing purposes or legitimate interests.
Right to Restrict Processing
You can request that we limit the way we use your personal data while a request is being processed.
How to Exercise Your Rights
Making a Request
To exercise any of your privacy rights, please contact us using the details below. We'll respond to your request within one month.
- • Email: [email protected]
- • Phone: +44 20 7123 4567
- • Post: 45 Baker Street, Marylebone, London W1U 7HU
What We Need From You
To help us process your request efficiently, please provide:
- • Your full name and contact details
- • Clear description of your request
- • Proof of identity (if required)
- • Reference to specific rights you want to exercise
Data Security & Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our Security Measures
Encryption & Secure Transmission
All data transmission is protected using SSL/TLS encryption. Personal data at rest is encrypted using industry-standard algorithms.
Access Controls
Strict access controls ensure only authorized personnel can access personal data. All access is logged and monitored.
Regular Security Audits
We conduct regular security assessments, penetration testing, and vulnerability scans to maintain high security standards.
Staff Training
All staff receive regular training on data protection, security best practices, and privacy compliance requirements.
Incident Response
In the unlikely event of a data breach, we have established procedures to contain, investigate, and remediate the incident promptly.
Data Minimization
We collect and retain only the minimum data necessary for our specified purposes and regularly review our data collection practices.
Third-Party Security
All third-party service providers are thoroughly vetted for security compliance and must meet our strict data protection standards.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Managing Your Cookie Preferences
Browser Controls
You can control cookies through your browser settings. Most browsers allow you to:
- • View what cookies are stored on your device
- • Delete existing cookies
- • Block all cookies or specific types
- • Set preferences for each website
Cookie Consent Tool
We provide a cookie consent banner on your first visit where you can:
- • Accept all cookies
- • Reject non-essential cookies
- • Customize your preferences
- • Change your settings anytime
Contact Us & Complaints
We're here to help with any privacy-related questions or concerns you may have.
Contact Information
Address
45 Baker Street
Marylebone, London W1U 7HU
United Kingdom
Business Hours
Monday - Friday: 9:00-18:00
Saturday: 10:00-16:00
Sunday: Closed
Complaints Procedure
If you're not satisfied with how we've handled your personal data, you have the right to complain to a supervisory authority.
Step 1: Contact Us First
Please give us the opportunity to resolve your concerns by contacting our Data Protection Officer first.
Step 2: Independent Review
If you're still unsatisfied, you can lodge a complaint with the UK Information Commissioner's Office (ICO).
ICO Contact Details
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Online: Make a complaint online
Need Immediate Privacy Guidance?
Our team is ready to address any privacy concerns or data protection questions you may have.
Policy Updates & Version History
We regularly review and update this Privacy Policy to ensure continued compliance and to reflect changes in our practices.
How We'll Notify You
Email Notification
We'll email registered users about significant changes
Website Banner
Prominent notification on our homepage
Policy Date
Clear "Last Updated" date at the top of this policy
Recent Updates
December 2024
Updated cookie policy and added new data processing disclosures for enhanced transparency.
September 2024
Enhanced security measures section and clarified third-party data sharing practices.
June 2024
Added GDPR compliance updates and streamlined data subject rights procedures.
Questions about our policy updates?
Contact our legal teamNeed access to previous versions of our Privacy Policy?
Request archived policy versions